Refunds My Ticket purchases cannot be refunded. Merseytravel Solo Ticket Terms and Conditions of Use. 7. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Proceed to "Secure Checkout" to pay by debit or credit card. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Cash, credit or debit cards. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. Which dates are covered by Solo Term Time Tickets? An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. We aim to have normal service resumed as swiftly as possible. I have activated my ticket on board the bus or at the station why does the status still show as pending? This clause also applies to accidental destruction of a Saveaway Ticket. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Solo tickets are valid across Merseyside. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Following receipt of this information, we will hotlist the card preventing further usage. No trains are running from the station. You can have more than one ticket on your card at any time. Which dates are covered by Solo Term Time Tickets? Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. We aim to have normal service resumed as swiftly as possible. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 3. If you are entitled to a refund, we will process it within threeweeks. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Please email smart@merseytravel.gov.uk with the following details:-. 1. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. 1.3 These Terms were last updated in November 2020. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. We are sorry for any inconvenience caused. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). Within these areas the Railpass is valid on all local train services of participating operators. I have new smartcard - how do I register it? Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). We will write to you to let you know that we are going to stop providing the Fast Tag scheme. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. . You should keep your email confirmation as proof of purchase to help if you have any queries. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). . You will be able to see which tickets are held on your card and when they will expire. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. Personal accounts are restricted to a maximum of 4 Users. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. You can combine different types of season tickets for journeys through different areas or zones. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. I have a Walrus card - do I need to change this to use the MetroSmart website? 16. Solo tickets. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. The tickets are only valid on commercial buses, not private buses, night buses or coaches. You should receive your ticket within seven days. I have received my email confirmation and I notice that I have entered my personal details incorrectly? This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. We are sorry for any inconvenience caused. When you have completed your online ticket purchase you will be sent an email confirmation. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. Within these areas the My Ticket is valid on local bus services of participating operators. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Welcome to MetroSmart Merseytravel's smartcard website. Please make sure that you complete all fields - including those marked *. Application means the formal application for a Fast Tag completed by you. 4. 12. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. If you have a question about Railpass please contact Merseyrail for help. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. Can I add more than one smartcard to my online account? If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 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